GameFly Reviews and Complaints

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GameFly Reviews

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  • Charging for cancelled account



    I had an issue with Gamefly in May 2013 which was eventually escalated to the Better Business Bureau of Los Angeles. During that time we resolved our issue and I cancelled my account over the phone with a manager who called me (which was amazing because they are so hard to reach!). No charges we incurred in May. Then in June charges started again and have been continuing ever since. The links to cancel are broken and do not work on the website. I have tried calling, chatting, emailing and can get no where. I demand my refund of $85.75 back to my account (5 months x $17.15). When the... More...
    (Miscellaneous)
  • seriously...SERIOUSLY!!!



    ok this was a couple days and was minding my own business trying to look for some games. then when I went to my GameQ , it said "access error" I was puzzled "what" because that never happened before. I was up at 12 am in the morning and wondered maybe its just because no one can help update my GameQ. then I checked again and it still said "access error" and after four freakin days, continouisly trying to getinto my freakin GameQ, I was going to call the gamefly company and I was on hold for 10 HOURS!!!!! I just wanted to strangle the people who worked there More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Purchased a game that would not download, no refund.



    I purchased The Sims 3 from Gamefly and it would not download. I contacted tech support. Not only did they not respond within the hours they said they would, they sent answers that in no shape or form helped. It seems like computer generated answers primarily saying check my computer or ask another company. The last two emails they have sent have been the same generic email, so it%u2019s obvious the issue hasn%u2019t actually been looked at and sort of blown off. When I asked for a refund, all I got was the email they sent me prior that doesn%u2019t even address my question. Terrible... More...
    (Entertainment, Movies, Events)
    haymoe06's Picture   haymoe06    2 Comments   Comments
  • Questions on billing and fees



    Below is the 1st email I received from your "Customer Support" email address concerning a game I saw that still looked like it was not received by you: ________________________________ Hello, We are sorry to inform you that you recently returned Elder Scrolls V: Skyrim in an unacceptable state. The disc was damaged beyond repair. Since this disc was in your possession, unfortunately, you will be held responsible for its purchase. The price for Elder Scrolls V: Skyrim is currently $17.99. Please reply back to this e-mail with your approval to charge the credit card... More...
    (Entertainment, Movies, Events)
  • HORRIBLE customer service



    Long story "short" version: I joined Gamefly early 2012 on their 1 disc out plan. Never returned it, kept subscription for over a year, "lost" game and envelope somewhere, "forgot" about during entire period all the while paying monthly fees. Brother's kid (my nephew) had taken game last year, they returned it to me. Sent it back to Gamefly without checking. They sent me a game in my queue very quickly. Check online to see that it says I still have First game. Email support. Form letter back from "Brent" saying game was beyond repair, I needed... More...
    (Entertainment, Movies, Events)
    Khardas's Picture   Khardas    1 Comments   Comments
  • Unable to rejoin after 2 years due to dispute



    I recently received an offer to rejoin Gamefly at a discount after having my account canceled a couple of years ago due to a shipping dispute. After renewing my account and selecting my games, I later received an email saying my account has been canceled and to contact customer support. After doing so I was able to get the subscription refunded and informed that due to the shipping issue (a game got lost in the mail) I could never rejoin. They then told me that to restart, I had to send back the game (I never received). More...
    (Entertainment, Movies, Events)
  • Gamefly phone verification?



    Here's what I did wrong: in the registration process for Gamefly I must have mis-typed my phone number. I wasn't asked to enter the number twice like the email address and password verification system so I wasn't "extra" careful with that bit of information. After going through the email verification system I realized that they planned to give me a call as standard procedure to additionally verify my purchase. OK weird..I've never had that as part of my online shopping experience so I go back into my account details to attempt to verify and correct my errant... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    madmojo's Picture   madmojo    3 Comments   Comments
  • GameFly= Not worth the $$$



    I had GameFly for 3 months and in that 3 months I received none of the games that were in my game queue that I had signed up to rent. I had to put older games that I was not that interested in just to make paying for the membership half way worth it. On top of the low availability for most games, the turnaround time to get another game was about 2 weeks. Bottom line...not worth the money for getting older games that I could go out and rent for cheaper and waiting 2 weeks for said games. More...
    (Entertainment, Movies, Events)
    Destin2011's Picture   Destin2011    1 Comments   Comments
  • GameFly has terrible customer service!



    GameFly charged me for a game they say arrived in non-working order. It worked fine when I shipped it back. I tried to explain this and they said I still had to pay. I told them I wanted to cancel my membership. They said okay, but I still had to pay for the game. I said, "Fine." Then, I asked the service rep: "Do you realize you will be losing hundreds of dollars of my business just to pay for this game?" The service rep just giggled. I'm not kidding - she giggled! I think she hears the same thing all day . . . No wonder they are losing business left and right!... More...
    (Entertainment, Movies, Events)
    Brandino's Picture   Brandino    2 Comments   Comments
  • GameFly has been pretty good



    I admittedly don't go through games too quickly, so maybe I'm not the best judge of how quickly they get games out the door - but I can say that I tried Gamemine, which is cheaper, before I went to GameFly. Sure, GameFly isn't INSTANT... sometimes I put one game in my queue and wait a week or two... it's worth it though so I can keep a brand new game for a month or two. On the other hand Gamemine was horrible - even with 5 or so games in my queue I would get nothing for weeks. More...
    (Entertainment, Movies, Events)
    daarong's Picture   daarong    0 Comments   Comments
  • Gamefly: Good luck if you live in an apartment!!!!!!!



    Bought a subscription to Gamefly last night. This morning I got an email saying my account had been cancelled. I sent a complaint email with no response, so I had to leave work early to call them (because they close their phones at 4PM EST), and they said someone in my apartment building had already purchased it, and my account information was too similar. What the heck? I never had that issue with Netflix, even though most people in my building have it. So, I can't ever get Gamefly now, and I'd already paid for a month. Really upset, and I wont be recommending them to anyone. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    chelshill10's Picture   chelshill10    1 Comments   Comments
  • Slow processing times and game availability



    It is frustrating to see all seven games in my GameQ are not readily available at this point. It looks as though I will be waiting a long time to actually play a decent title again. I just sent back Sniper Elite - after just one day - because it was not of my liking (and I waited over a week for it due to the slow processing time). Needless to say, I am unhappy about the quality of Gamefly's service and I am considering the possibility of canceling my membership and stop recommending you. I'm in between games more often than not and you are not effective in offering the popular... More...
    (Delivery Services)
    stav000's Picture   stav000    1 Comments   Comments
  • GAMEFLY ROUGH START



    This review has been resolved or replied to by this company. I am a new GameFly customer (bout a week and a half) and they are off to a HORRIBLE start. I ended up getting a 2 month subscription(1 month was free) with 2 games. First of all the reason I tried gamefly was because it was tough to get the new games from redbox and i figured even as a low user it would still be cheaper to go the gamefly route. Well that plan failed because the new games are even harder to get on GF(atleast on RB if I really wanted it I could drive 20 mins to a RB that has it in. OK so it says games come in 2-4 business days. The third day skyrim comes(was my 5th choice)... More...
    (Delivery Services)
    bwill57's Picture   bwill57    1 Comments   Comments
  • gamefly delivery of games



    i ordered two of my favorite games on two separate times. after waiting for over a week i emailed them about the games i ordered and they replied saying they sent me the game and i should have received it 3 days ago, then they charged my credit card. the same problem happened again, and in everytime i had to call their shitty customer service to get my money back. shit is just not worth the wait. plus there are lots of games can be bought with the same gameflly renting prices.... More...
    (Entertainment, Movies, Events)
    samysassen's Picture   samysassen    1 Comments   Comments
  • Can't cancel membership



    This review has been resolved or replied to by this company. I have tried unsuccessfully to cancel my Gamefly account for three months. The website will not allow me to (even though their customer service reps tell you that you can), I cancelled my membership through an online transaction with Gamefly's employee named Jodi but still got charged two months in a row, and when I call the 800 number the line is always busy. The only way I was able to stop getting charged was to cancel my credit card which is a pain because I have automatic bill pay for several other accounts. Gamefly's customer service sucks, and we never received any games... More...
    (Entertainment, Movies, Events)
    s00312360's Picture   s00312360    1 Comments   Comments
  • Terrible Customer Service



    This review has been resolved or replied to by this company. GameFly possibly has the worst customer service I have ever encountered. My girlfriend's brother used GameFly at our physical address. When he moved and cancelled Gamefly, he returned two games two months late, which resulted in an unpaid balance of $45. I have been a Gamefly customer for two years, and have maintained an excellent credit standing with Gamefly, now that I live at my girlfriend's house, I can no longer use gamefly due to her brother's outstanding balance. The irony of the situation is that I, a customer with no outstanding balance can no longer use Gamefly. My... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rtfeasel's Picture   rtfeasel    2 Comments   Comments    MeasuredUp iPhone Application   Mobile app review
  • Free Trial..What free trial?



    As far as I know a free trial it's free. I signed up for it, the charged my card instantly, when I realized it I cancelled the membership, sent an email requesting my money back..which never happened. Since they had already taken my money I decided to check it out, but since I had cancelled the membership, they want my money again. I think there are grounds for class action suit against them, after reading all the reviews. I hate when people rip me off. What gives them that power? More...
    (Miscellaneous)
    gameflystinks's Picture   gameflystinks    3 Comments   Comments
  • Gamefly very very very poor customer service.



    I have been a member of gamefly for 3 months, and this is the worst company ever I have been trying to stick it out for my kids sake but today was the last day that I will ever deal with them. In July my mom got sick suddenly and I had to leave home and travel to be with my mom well with this being a last minute thing I did not have time to get my bills and accounts in order before I left.In my moms area there is not a branch of the bank that I use so I had no way of depositing the funds for my gamefly membership, so I called gamefly up and explained to them the situation and asked if they... More...
    (Advertising)
    1madMom's Picture   1madMom    1 Comments   Comments
  • Gamefly poor support



    I don't understand why Gamefly would charge my credit card since I did not qualify for an introductory offer. Although my wife took advantage of this offer for my son two years ago, the Gamefly system still processed the $24.79 fee and then discontinued services on the same day without notifying the customer at the email address on file. When I finally called a customer rep today (two days later after my initial email) to inquire why my email was/had not received a response , I was informed that it was sent but probably went into my spam folder. However, the automated email response... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    amedina921's Picture   amedina921    1 Comments   Comments
  • GameFly is not worthy of my patronage.



    This review has been resolved or replied to by this company. Just joined gamefly, primarily to download PC games for purchase. Purchased Max Payne 3 digitally a few days ago. Bought it at night...and received the message that I would be getting a call to verify my purchase. WHAT? So I had to wait about 11 hourse for them to call. I was PO'd! Then I go to download it, and their transfer speed is ridiculously slow. So, It is about 50 percent after 2 days. Finally finishes. Go to install and the file is "corrupted"! Wow! So, here we are again. The fourth day I believe. At about 20%, S L O W downloading (no, it's not on my... More...
    (Entertainment, Movies, Events)
    sbk93036's Picture   sbk93036    2 Comments   Comments
  • Unhappy X-Customer



    After being a Gamefly customer a year, I received an E-mail that they cancelled my membership.I had to search the internet for a number to call only to speak to someone who was aggravated with my questions. I asked for a number to the corporate office or someone in charge but was told no. I said ""seriously,don't u have a number for whoever writes your checks?" USELESS! I have 4 kids whose dad took off 9 years ago. They love video games and are so disappointed that their membership is cancelled and there's nothing I can do to keep it. When I became a customer a... More...
    (Miscellaneous)
  • Dissatisfied



    After being a Gamefly customer a year, I received an E-mail that they cancelled my membership.I had to search the internet for a number to call only to speak to someone who was aggravated with my questions. I asked for a number to the corporate office or someone in charge but was told no. I said ""seriously,don't u have a number for whoever writes your checks?" USELESS! I have 4 kids whose dad took off 9 years ago. They love video games and are so disappointed that their membership is cancelled and there's nothing I can do to keep it. When I became a customer a... More...
    (Miscellaneous)
    jennistelly's Picture   jennistelly    0 Comments   Comments
  • game fly is way too slow



    This review has been resolved or replied to by this company. It took a week to get our first game. Then when we bought that one it took another week to get the next one. We could not play it and reported it. I sent it back and it took a week to get one we did not want. In one month we got 3 games, one that was unplayable and the other 2 we kept 3 days. Netflicks was sooooo much quicker. I wish they had games. More...
    (Entertainment, Movies, Events)
    sadmoma's Picture   sadmoma    2 Comments   Comments
  • Digital Downloads are a nightmare



    This review has been resolved or replied to by this company. I used to use Direct2Drive and never had a single troubleshooting problem with them. It was always pay, download from their website, install, play. Now that Gamefly has taken over the service every game i try to download is riddled with problems. I end up troubleshooting games for 5 hours just to get them to work. This isn't worth your time this company sucks. Their customer service blows you off with generic answers after you tell the before they answer that you tried those BS generic answers. More...
    (Delivery Services)
    ace5572's Picture   ace5572    2 Comments   Comments
  • Gamefly took over Direct2Drive



    This review has been resolved or replied to by this company. I loved Direct2Drive, they had a great selection, good prices and great customer servies. All of that is gone now that Gamefly took over. Past purchases reamin mostly inexsesible beacuse Gamefly failed to think ahead. When you contact Gamefly with the issue they tell you to be patient, well that is funny because Direct2Drive had all the games that were purchased stored in their system but Gamefly magically needs months to get them. It is crap, I want excess to the games I paid for. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    MooPie's Picture   MooPie    2 Comments   Comments
  • Horrible



    They charged me a day early since I forgot it was only "28 days" and not a full month. Asked for a refund, they refused. Also, my son lost a game called Final Fantasy Chronicles. It took me several emails of them telling me that the game was unbuyable for them to understand that the game was LOST, I had no way to return it. Apparently they charge double if your kid loses a game considered unbuyable. Enjoy spending $50 dollars on a used game from 2002. Would never recommend. Also, you never get the games you want on your list. One time it took them two weeks before they sent me... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • extremly slow and no help from customer service



    we signed up for gamefly 2 weeks ago. It took 7 days before we even recieved a game. Called customer service and they stated that this is how long it sometimes take but to wait another 7 and if it had still not arived they would consider it lost. Really? you sign up for a pay by month service and 1/2 of it could be spent waiting for a game? We sent the game back to them on the 9th and recieved an email today, the 12th, that they had recieved it. Looks like it will take at least another 7 days before we recieve another game. This service is extremly slow. I will be canceling after our 3... More...
    (Entertainment, Movies, Events)
    dstvsmjsbds's Picture   dstvsmjsbds    2 Comments   Comments
  • Non Communication



    I signed up for an account (which included divulging my credit card number) and selected the games that I was interested in renting. After receiving 2 confirmation emails, I thought everything was done. I never received the games ordered, which prompted me to check my account. It turned out my account had been canceled. I received no communication as to why. I had to do an internet search to find your customer service number, only to be belittled by 2 Gamefly representatives when asked why after submitting payment information (which verified my identity) they still needed a letter... More...
    (Entertainment, Movies, Events)
  • Never recieved game, and customer service no help



    I decided to sign up for GameFly since they had a promotion going. I went to their site, signed up for the service, gave them my credit card info, and selected the games I wanted. I received two emails welcoming me to Gamefly. Then nothing. I signed back into the Gamefly website to see what was going on since I hadn't received the games I had ordered. Upon trying to log in I found my account had been canceled. I couldn't figure out why since I hadn't received any emails about a problem. I had to Google the phone number for GameFly in order to find out why my account... More...
    (Entertainment, Movies, Events)
    luckystar's Picture   luckystar    2 Comments   Comments
  • horrible company stay away



    I had two accounts with gamefly, when I decided to cancel one because it was getting two expensive and it was taking much to long for the games to arrive I kept a game seeing the charge online would be $19.99. The decided to charge me $43.00, I emailed to ask about this charge they took a who cares attitude and told me it was a replacement cost. I will now cancel my second house hold account with them, I would never recommend doing business with them because they don't care about customer service. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    bastengo13's Picture   bastengo13    3 Comments   Comments
  • Gamefly doesn't measure up



    How to describe my experience with Gamefly? The selection of games is very good, the price is reasonable, and the website is easy to navigate. That being said the delivery time and customer service is terrible. Gamefly's “FastReturn” is a myth, here is a quote I receive from their customer service department “A FastReturn is initiated when a barcode located on the return mailer is scanned by the U.S. Postal Service. This scan is then sent to GameFly to enable our FastReturn system to start processing the next title in your GameQ”. Supposedly Gamefly will send... More...
    (Miscellaneous)
    HerbieHusk3r's Picture   HerbieHusk3r    1 Comments   Comments

GameFly Reviews By Product


GameFly Comments


johnhatfield0777 says: (3 months ago)
 0
Just another bad experience, purchased a game, had to install download manager, then nothing, some verification error, tech support impossible to get ahold of, support form on website wont submit. I will get my money back. dont even try to use them not worth the frustration



teamlexodus says: (5 months ago)
 0
USE THIS LINK FOR 3 MONTHS FOR THE PRICE OF ONE MONTH!!!!Use this link to get 2 months for the price of one then call and let them know you want to go ahead and cancel and they will give you another free month trial. THATS 3 MONTHS FOR THE PRICE OF ONE!!!!! Plus I get a get a free month if you stay. Help me out for helping you out.

http://gamefly.tellapal.com/a/clk/1TRNd0



dickf says: (2 years ago)
 0
good when they send them out fast, ive consistently had to wait weeks, yes more than one for a game to even be sent to me, on the other hand it's very easy to steal from them, and they deserve it. been member for years, and ive had at least 4 months altogether with no game from them. it's still cheaper than buying games though. so sign up for them and just click they never received the game you sent back or never got one they sent out.



shilp9049 says: (3 years ago)
 0
DONT FALL FOR THERE FREE TRAIL!!
I started a (so called)free trial and they charged me and said it was from my bank...lol.. i talked with my bank and they said it was a charge directly from gamefly. This is the Conversation i had with the gamefly rep.

GameFly Chat
Status: Disconnected
Charles M: Hi, my name is Charles M. How may I help you?
David Bush: i signed up for the 14 day free trial yesterday and they charged my account 20 dollars. why?
Charles M: I do not see a charge run on your card in that amount, but I do see an authorization. An authorization is our way of making sure that the submitted credit card information matches with what the bank has on file.
David Bush: CHKCARDsupport@gamefly0018889400CAUS
David Bush: thats what it sais on my bank statement
Charles M: Some banks choose to reserve the authorization funds for a limited amount of time. It normally "expires" in 2 to 5 business days. Please check with your bank to determine their specific policy.
David Bush: i did and they said you guys authorized the withdraw
Charles M: The funds have not been collected, as stated it normally releases with 2 to 5 days
David Bush: what do you mean by that?
Charles M: The authorization is used to verified the card, we do not collect the funds.They are placed on hold and released within the timeframe stated
David Bush: so your saying i will get that money back within 2 to 5 days?
Charles M: Correct
David Bush: and if i dont?
Charles M: You should verify your bank's specific policy on authorizations
Charles M: Most release them in 2 to 5 days
David Bush: already have. Its not my bank btw, but i will give it the amounted time to refund.
Charles M: Each financial institution has their own rules with authorizations.
David Bush: defeats the purpose of FREE trial..... thank you for your time
You have disconnected.



CDUKSHN says: (3 years ago)
 0
O.K. folks, hopefully you read this review prior to actually using gamefly:
This company is a low gamble with very low return…trust me. YOU WILL BE GAMBLING WITH YOUR MONEY IF YOU USE THIS COMPANY!!!
They have a list of tons of games, very good point. Unfortunately these games have an “availability” status listed next to them in the company’s list. If this availability states “available now” then you are likely to have that game sent out next. Notice I only said “likely”? That’s because there is no guarantee that after you add that game to your que, it will retain it’s “available now” status. That’s right, I had several games listed as “available now” that had changed within hours of putting them in my que. So, what does the company do then? They go to your next game in your que to insure you “get games as fast as possible”. Well if any of your games are listed as “high” availability or lower…good luck getting a game!!!
I have also gotten several titles that just didn’t play and we’re in horrible condition! The company explained that we (customers) should let them know about titles that won’t play so they can send out “replacements” asap. LOL Well, I did let them know and the way they plan to send out the “replacements” isn’t by replacing anything. They will take the spot of your next games in your list instead of shipping them in addition to the games that are in your que. So if you are signed up for “2 games out at a time” and you get bunk games, your replacements won’t accompany the next games they send you which could equal having out 6-? games at a time but they will just bump the replacements over the top games in your que. LOL
Another thing I think is odd is that when you initially get your games, having the 2 at a time or higher option, they WILL come together. After a week or 2 of sending them this way that number will drop off and you will be lucky if you get 2 in the same week!!! Even if you send them back at the same time from the post office, they will send you what they want when they want.
Given that they do send you something I can’t call this company a complete scam, just a huge scam!!!
They also have several very highly rated games present on their list that they no longer rent.
Gamefly, you sincerely suck!!!
I can only imagine that if you have had good service you have not manipulated your que according to highest rated games out to you next in line. Like: games rated 8.2, then 8.1, 8.0, etc. I spent tons of time creating this list in my que and the next day the availability changes. LOL



Dowork says: (4 years ago)
 0
I have to agree with alot of people with game availability. I have six games in q and its been two weeks and no response form gamefly. It's funny cause my first two months with them I got any game I wanted with them. I have heard the older customers get the shaft between newer subscribers. Also I filed a complaint a week ago, got an automatic response saying they've received my complaint but haven't heard anything from them since. I'm planning on canceling a week before the billing period is up.



hitthecouch says: (4 years ago)
 0
gamefly sucks, i live 3 hours from the warehouse, i mailed the game back, it took them 4 days to update my account, then about 3 days later they mailed off my next game , they are worthless and slow, i don't get netflix is the same concept, from the time i mail the dvd till i get a new one is a 3 day turn around not over a week



alchemist25 says: (4 years ago)
 0
I frikin HATE gamefly. I signed up almost 3 weeks ago on a 2 game out per month plan. I put 8 games on my Q and have yet to receive a single one. I've sent several emails and of course all i get is their standard canned response. Zero customer service and with another billing cycle a week away, this was a complete rip off. These guys need to get their sh*t together.



rodfull66 says: (5 years ago)
 0
I'm a new customer of gamefly, my first game was lost and gamefly blames me. is anybody out there having the same problem?. email rodfull66@cableone.net



gameflyuser says: (5 years ago)
 0
its good but they will send you the wrong games a lot of times,sometimes you have to call them to send your game to you even after they received the game you returned.P.S.its not all that great D:



pooldude says: (5 years ago)
 0
thats what i'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



pooldude says: (5 years ago)
 0
I been with gamefly for 3yrs and up until 2 month ago I was happy but one game got lost in the mail and I haven't seen a game in almost 6 weeks. Mean while they have got 2 months out of me and they send me a bot response. Same old thing like we are looking into this matter blob blob bla,and do nothing. It's a bunch of BS and I have seek legal services against them, I'm talking thousands $$ dude.... So if anyone wants on board to get gamefly lets hook up my email is eatpinktity@yahoo.com



jjduke says: (5 years ago)
 0
This is my second go around for Gamefly. Basically I use the service for my two sons who are heavy Xbox360 users. I occasionally will rent a Wii game.
Biggest complaint has got to be shipping. I am a subscriber of Netflix and they have got this thing down. Send a movie back and two days later you have a new one. Gamefly, on the other hand cna take as much as 10-14 days turnaround time to recieve a new one after you mail one back. This is totally unacceptable and if they had any decent competition I know they would either have to change their ways or go out of business. You can blame the post office all you want and I did have games stolen there but the blame lies with Gamefly. I live in Michigan and they say that they are sending the games from Pennsylvania. Well I can mail a first class letter to PA and get a resonse within a few days. I believe they plan this delay deliberately to get more money from your subscription. When you do not have a game in your hands for longer than 10 days per month you are not getting your money’s worth and I wish more people would magnify this issue to embarress this company into changing their ways.




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