GameFly Consumer Complaints All Reviews

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GameFly Reviews

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  • Gamefly. Horrible company twice now. Top of the garbage heap!



    First time we had the service, shipping was horrible and it took them days to even send out game from warehouse. Was with them years. Now we went back and almost half my games arrived unplayable, and those that did took over 7 days to get to me and 7 days when sent back. Contact customer support, for them 2 weeks without a game is normal. So pay for month but only get 2 weeks of the service. This latest debacle , game arrived unplayable. They logged it. No game for 3 days, contact chat support, we will get right on it, told the story about how it may take a few days yada yada. No game day... More...
    (Delivery Services)
  • GameFly is Horrible



    I live in Seattle where one of their distribution centers are and it took a week for them to receive a game back. When half of the time is spent with either them delaying games being shipped or just not being on the ball, this company should not be in business. Please stop doing business with these jokers so we can get a better service than this. I canceled my account with time left on it as I was not confident in them not trying to scam money from me so I basically paid them $5 to not do business with them. They do not pro-rate time already paid for so that's it for me. Good Riddance... More...
    (Delivery Services)
    FuqOff's Picture   FuqOff    1 Comments   Comments
  • Keep it Scam



    Gamefly allows you to keep a game that you rent for a price. One day I notice yo ucan keep Wathc Dogs for PS4 for 12.99. So I add it to my queue which is the only thing I can do. After this you have to send back your current game, who know show long you will take, then it has to get to game fly, who knows how long that takes, the the game you want has to be available, who knows how long that takes and then they send the game to you, who knows how long that takes. So I finally get the game and I test it and it works fine so I decide to keep it. I go to the website and price is now 19.99. So... More...
    (Miscellaneous)
    favosys's Picture   favosys    1 Comments   Comments
  • GameFly: super slow shipping



    Started my paid membership and added a few games to my list. Nothing was shipped out until 5 days later even the availability was Medium. Last time I canceled my trial membership was because I got nothing shipped to me for almost 8 days (I do have more than one Medium availability games in my queue). Besides the delivery is slow as well. It took about 4 to 6 days. If I have to wait for a week to get my game shipped and another week for it to delivery, I have to wait for half month to get a game so what's the point of this stupid membership? More...
    (Entertainment, Movies, Events)
    fararcher's Picture   fararcher    0 Comments   Comments
  • Don't expect new games just the oldest ones on your list.



    Don't expect new games just the oldest ones on your list. If you chat with customer service they offer you a free month (which to me is unimportant the monthly fees are pocket change). You have the option to choose to wait up to 7 days for your top game to be sent but that's it after seven days they send you a game not on the top of your list, I am fortunate enough not to have to worry too much about cost so I will simply preorder the games I want from gamestop if i don't like them then i will take the loss and trade them in. At least i will get them within the first 6 month... More...
    (Entertainment, Movies, Events)
    cragunkurtis's Picture   cragunkurtis    0 Comments   Comments
  • Gamefly is money hungry!



    So I was a loyal gamefly subscriber for over two and a half years. For a good deal of that time I had no problems. Recently I fell into some money troubles and needed to cut costs where I could, meaning that gamefly had to go and I didn't feel all that attached to the service so it didn't seem like a big deal at the time. The first issue ended up being that upon cancellation, I had to go through multiple "don't leave us we will offer you things" pages that did nothing short of infuriate me to the point where I made the decision then and there to never reactivate... More...
    (Entertainment, Movies, Events)
  • Need help w/ Gamefly :/



    So I've been a member of gamefly for less than a month. There have been several concerns between gamefly having 6-8 charges on my card that they repeatedly say they will go away so I waited and they did not go away and called back I was told they could not do anything at all and to call my financial institution I asked why they wouldn't call I'm not the one that put the charges on there and got the response that it wasn't her job the charges are 2 $1 2 for 15.98 one for 17$ and one for 7$ That's a lot of hard earned money! So I feel like iv been robbed and the... More...
    (Entertainment, Movies, Events)
    Whywhywhy1234's Picture   Whywhywhy1234    1 Comments   Comments
  • Misleading



    Gamefly says free trial, but they end up charging you a pending charge immediately. I did cancel the free trial the same day after reading these reviews and it did refund my charge immediately. I am not comfortable with a company charging my credit card if they feel a disk is damaged. Not worth waiting 2 weeks to get a game when you can just wait to buy it. More...
    (Entertainment, Movies, Events)
    smramage's Picture   smramage    1 Comments   Comments
  • GAMEFLY still terrible in 2014!



    I have used their slow snail paced service off and on over the last 6 years. Everytime I re-subscribe I hope they improved. And every time I am angry that they fail to do so. They have no problem taking your money on time. But they can't bother to buy enough games to get me one damn copy until 2-3 weeks after it released (if I am lucky). I know the system well. Because they are so bad I know their policies better than they do. And they lie like crazy. Customer service is a joke. They know we have no where else to rent from so they don't care. They just read their scripted BS... More...
    (Entertainment, Movies, Events)
    RantAndRave's Picture   RantAndRave    3 Comments   Comments
  • gamefly is MONEY HUNGRY!!!!!!



    My son has 2 games out, I paid for the whole months service. I no longer wanted the service because they continuously claim we sent back damaged discs and I was charged almost $50 per game!!!!! I cancelled my service and they charged me for the games my son currently has!!!!!! They said they will credit the money AFTER they receive the games and we all know that can take up to 2 months!!!!! This service is horrible and a money scam!!!!! DO NOT ENROLL IN GAMEFLY SERVICE!!!!!! More...
    (Entertainment, Movies, Events)
    Mament1124's Picture   Mament1124    3 Comments   Comments
  • GF = Poor Game Turnaround Poor Customer Service Rip You Off



    I recently cancelled my account after 6 days of use (shipping turnaround and response was too slow) under the pretense that I would A) receive a partial refund for the remainder of my paid service or that B) I would be able to continue my service until its expiration on the 30th day of service. Unfortunately I did not fully read the terms and made an accident because that was neither the case. I contacted their customer support to request a reinstatement of my account and was told by the rep: "Thank you for contacting GameFly. Please note that all cancellations are effective... More...
    (Miscellaneous)
    hoss3000's Picture   hoss3000    2 Comments   Comments
  • seriously...SERIOUSLY!!!



    ok this was a couple days and was minding my own business trying to look for some games. then when I went to my GameQ , it said "access error" I was puzzled "what" because that never happened before. I was up at 12 am in the morning and wondered maybe its just because no one can help update my GameQ. then I checked again and it still said "access error" and after four freakin days, continouisly trying to getinto my freakin GameQ, I was going to call the gamefly company and I was on hold for 10 HOURS!!!!! I just wanted to strangle the people who worked there More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Purchased a game that would not download, no refund.



    I purchased The Sims 3 from Gamefly and it would not download. I contacted tech support. Not only did they not respond within the hours they said they would, they sent answers that in no shape or form helped. It seems like computer generated answers primarily saying check my computer or ask another company. The last two emails they have sent have been the same generic email, so it%u2019s obvious the issue hasn%u2019t actually been looked at and sort of blown off. When I asked for a refund, all I got was the email they sent me prior that doesn%u2019t even address my question. Terrible... More...
    (Entertainment, Movies, Events)
    haymoe06's Picture   haymoe06    2 Comments   Comments
  • HORRIBLE customer service



    Long story "short" version: I joined Gamefly early 2012 on their 1 disc out plan. Never returned it, kept subscription for over a year, "lost" game and envelope somewhere, "forgot" about during entire period all the while paying monthly fees. Brother's kid (my nephew) had taken game last year, they returned it to me. Sent it back to Gamefly without checking. They sent me a game in my queue very quickly. Check online to see that it says I still have First game. Email support. Form letter back from "Brent" saying game was beyond repair, I needed... More...
    (Entertainment, Movies, Events)
    Khardas's Picture   Khardas    1 Comments   Comments
  • Gamefly phone verification?



    Here's what I did wrong: in the registration process for Gamefly I must have mis-typed my phone number. I wasn't asked to enter the number twice like the email address and password verification system so I wasn't "extra" careful with that bit of information. After going through the email verification system I realized that they planned to give me a call as standard procedure to additionally verify my purchase. OK weird..I've never had that as part of my online shopping experience so I go back into my account details to attempt to verify and correct my errant... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    madmojo's Picture   madmojo    3 Comments   Comments
  • GameFly= Not worth the $$$



    I had GameFly for 3 months and in that 3 months I received none of the games that were in my game queue that I had signed up to rent. I had to put older games that I was not that interested in just to make paying for the membership half way worth it. On top of the low availability for most games, the turnaround time to get another game was about 2 weeks. Bottom line...not worth the money for getting older games that I could go out and rent for cheaper and waiting 2 weeks for said games. More...
    (Entertainment, Movies, Events)
    Destin2011's Picture   Destin2011    1 Comments   Comments
  • GameFly has terrible customer service!



    GameFly charged me for a game they say arrived in non-working order. It worked fine when I shipped it back. I tried to explain this and they said I still had to pay. I told them I wanted to cancel my membership. They said okay, but I still had to pay for the game. I said, "Fine." Then, I asked the service rep: "Do you realize you will be losing hundreds of dollars of my business just to pay for this game?" The service rep just giggled. I'm not kidding - she giggled! I think she hears the same thing all day . . . No wonder they are losing business left and right!... More...
    (Entertainment, Movies, Events)
    Brandino's Picture   Brandino    2 Comments   Comments
  • Gamefly: Good luck if you live in an apartment!!!!!!!



    Bought a subscription to Gamefly last night. This morning I got an email saying my account had been cancelled. I sent a complaint email with no response, so I had to leave work early to call them (because they close their phones at 4PM EST), and they said someone in my apartment building had already purchased it, and my account information was too similar. What the heck? I never had that issue with Netflix, even though most people in my building have it. So, I can't ever get Gamefly now, and I'd already paid for a month. Really upset, and I wont be recommending them to anyone. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    chelshill10's Picture   chelshill10    1 Comments   Comments
  • Slow processing times and game availability



    It is frustrating to see all seven games in my GameQ are not readily available at this point. It looks as though I will be waiting a long time to actually play a decent title again. I just sent back Sniper Elite - after just one day - because it was not of my liking (and I waited over a week for it due to the slow processing time). Needless to say, I am unhappy about the quality of Gamefly's service and I am considering the possibility of canceling my membership and stop recommending you. I'm in between games more often than not and you are not effective in offering the popular... More...
    (Delivery Services)
    stav000's Picture   stav000    1 Comments   Comments
  • GAMEFLY ROUGH START



    This review has been resolved or replied to by this company. I am a new GameFly customer (bout a week and a half) and they are off to a HORRIBLE start. I ended up getting a 2 month subscription(1 month was free) with 2 games. First of all the reason I tried gamefly was because it was tough to get the new games from redbox and i figured even as a low user it would still be cheaper to go the gamefly route. Well that plan failed because the new games are even harder to get on GF(atleast on RB if I really wanted it I could drive 20 mins to a RB that has it in. OK so it says games come in 2-4 business days. The third day skyrim comes(was my 5th choice)... More...
    (Delivery Services)
    bwill57's Picture   bwill57    1 Comments   Comments
  • Can't cancel membership



    This review has been resolved or replied to by this company. I have tried unsuccessfully to cancel my Gamefly account for three months. The website will not allow me to (even though their customer service reps tell you that you can), I cancelled my membership through an online transaction with Gamefly's employee named Jodi but still got charged two months in a row, and when I call the 800 number the line is always busy. The only way I was able to stop getting charged was to cancel my credit card which is a pain because I have automatic bill pay for several other accounts. Gamefly's customer service sucks, and we never received any games... More...
    (Entertainment, Movies, Events)
    s00312360's Picture   s00312360    1 Comments   Comments
  • Terrible Customer Service



    This review has been resolved or replied to by this company. GameFly possibly has the worst customer service I have ever encountered. My girlfriend's brother used GameFly at our physical address. When he moved and cancelled Gamefly, he returned two games two months late, which resulted in an unpaid balance of $45. I have been a Gamefly customer for two years, and have maintained an excellent credit standing with Gamefly, now that I live at my girlfriend's house, I can no longer use gamefly due to her brother's outstanding balance. The irony of the situation is that I, a customer with no outstanding balance can no longer use Gamefly. My... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rtfeasel's Picture   rtfeasel    2 Comments   Comments    MeasuredUp iPhone Application   Mobile app review
  • Gamefly very very very poor customer service.



    I have been a member of gamefly for 3 months, and this is the worst company ever I have been trying to stick it out for my kids sake but today was the last day that I will ever deal with them. In July my mom got sick suddenly and I had to leave home and travel to be with my mom well with this being a last minute thing I did not have time to get my bills and accounts in order before I left.In my moms area there is not a branch of the bank that I use so I had no way of depositing the funds for my gamefly membership, so I called gamefly up and explained to them the situation and asked if they... More...
    (Advertising)
    1madMom's Picture   1madMom    1 Comments   Comments
  • Gamefly poor support



    I don't understand why Gamefly would charge my credit card since I did not qualify for an introductory offer. Although my wife took advantage of this offer for my son two years ago, the Gamefly system still processed the $24.79 fee and then discontinued services on the same day without notifying the customer at the email address on file. When I finally called a customer rep today (two days later after my initial email) to inquire why my email was/had not received a response , I was informed that it was sent but probably went into my spam folder. However, the automated email response... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    amedina921's Picture   amedina921    1 Comments   Comments
  • GameFly is not worthy of my patronage.



    This review has been resolved or replied to by this company. Just joined gamefly, primarily to download PC games for purchase. Purchased Max Payne 3 digitally a few days ago. Bought it at night...and received the message that I would be getting a call to verify my purchase. WHAT? So I had to wait about 11 hourse for them to call. I was PO'd! Then I go to download it, and their transfer speed is ridiculously slow. So, It is about 50 percent after 2 days. Finally finishes. Go to install and the file is "corrupted"! Wow! So, here we are again. The fourth day I believe. At about 20%, S L O W downloading (no, it's not on my... More...
    (Entertainment, Movies, Events)
    sbk93036's Picture   sbk93036    2 Comments   Comments
  • Dissatisfied



    After being a Gamefly customer a year, I received an E-mail that they cancelled my membership.I had to search the internet for a number to call only to speak to someone who was aggravated with my questions. I asked for a number to the corporate office or someone in charge but was told no. I said ""seriously,don't u have a number for whoever writes your checks?" USELESS! I have 4 kids whose dad took off 9 years ago. They love video games and are so disappointed that their membership is cancelled and there's nothing I can do to keep it. When I became a customer a... More...
    (Miscellaneous)
    jennistelly's Picture   jennistelly    0 Comments   Comments
  • game fly is way too slow



    This review has been resolved or replied to by this company. It took a week to get our first game. Then when we bought that one it took another week to get the next one. We could not play it and reported it. I sent it back and it took a week to get one we did not want. In one month we got 3 games, one that was unplayable and the other 2 we kept 3 days. Netflicks was sooooo much quicker. I wish they had games. More...
    (Entertainment, Movies, Events)
    sadmoma's Picture   sadmoma    2 Comments   Comments
  • Digital Downloads are a nightmare



    This review has been resolved or replied to by this company. I used to use Direct2Drive and never had a single troubleshooting problem with them. It was always pay, download from their website, install, play. Now that Gamefly has taken over the service every game i try to download is riddled with problems. I end up troubleshooting games for 5 hours just to get them to work. This isn't worth your time this company sucks. Their customer service blows you off with generic answers after you tell the before they answer that you tried those BS generic answers. More...
    (Delivery Services)
    ace5572's Picture   ace5572    2 Comments   Comments
  • Gamefly took over Direct2Drive



    This review has been resolved or replied to by this company. I loved Direct2Drive, they had a great selection, good prices and great customer servies. All of that is gone now that Gamefly took over. Past purchases reamin mostly inexsesible beacuse Gamefly failed to think ahead. When you contact Gamefly with the issue they tell you to be patient, well that is funny because Direct2Drive had all the games that were purchased stored in their system but Gamefly magically needs months to get them. It is crap, I want excess to the games I paid for. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    MooPie's Picture   MooPie    2 Comments   Comments
  • Horrible



    They charged me a day early since I forgot it was only "28 days" and not a full month. Asked for a refund, they refused. Also, my son lost a game called Final Fantasy Chronicles. It took me several emails of them telling me that the game was unbuyable for them to understand that the game was LOST, I had no way to return it. Apparently they charge double if your kid loses a game considered unbuyable. Enjoy spending $50 dollars on a used game from 2002. Would never recommend. Also, you never get the games you want on your list. One time it took them two weeks before they sent me... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • extremly slow and no help from customer service



    we signed up for gamefly 2 weeks ago. It took 7 days before we even recieved a game. Called customer service and they stated that this is how long it sometimes take but to wait another 7 and if it had still not arived they would consider it lost. Really? you sign up for a pay by month service and 1/2 of it could be spent waiting for a game? We sent the game back to them on the 9th and recieved an email today, the 12th, that they had recieved it. Looks like it will take at least another 7 days before we recieve another game. This service is extremly slow. I will be canceling after our 3... More...
    (Entertainment, Movies, Events)
    dstvsmjsbds's Picture   dstvsmjsbds    2 Comments   Comments
  • Never recieved game, and customer service no help



    I decided to sign up for GameFly since they had a promotion going. I went to their site, signed up for the service, gave them my credit card info, and selected the games I wanted. I received two emails welcoming me to Gamefly. Then nothing. I signed back into the Gamefly website to see what was going on since I hadn't received the games I had ordered. Upon trying to log in I found my account had been canceled. I couldn't figure out why since I hadn't received any emails about a problem. I had to Google the phone number for GameFly in order to find out why my account... More...
    (Entertainment, Movies, Events)
    luckystar's Picture   luckystar    2 Comments   Comments
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