GameFly Support Tickets All Reviews

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GameFly Reviews

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  • Billing, shipping and receiving



    Never get my items in a timely fashion never sends game at the top of my q but the ones at the very bottom! Regardless of availability of the games at the top! On top of that I've been a member less than a month and have had 6-8 diferent charges from gamefly ranging from $1.00 up to 17$ 2 for 15$ 2 for 1$ one for 16.98 And one for 7.00 and all they can say is call your financial institution. Uhhhh y'all charged it how about do your customer service job and call and get them to remove it!!!! And some of the charges they say they didn't do but clear as day my financial website... More...
    (Entertainment, Movies, Events)
  • Charging for cancelled account



    I had an issue with Gamefly in May 2013 which was eventually escalated to the Better Business Bureau of Los Angeles. During that time we resolved our issue and I cancelled my account over the phone with a manager who called me (which was amazing because they are so hard to reach!). No charges we incurred in May. Then in June charges started again and have been continuing ever since. The links to cancel are broken and do not work on the website. I have tried calling, chatting, emailing and can get no where. I demand my refund of $85.75 back to my account (5 months x $17.15). When the... More...
    (Miscellaneous)
  • Questions on billing and fees



    Below is the 1st email I received from your "Customer Support" email address concerning a game I saw that still looked like it was not received by you: ________________________________ Hello, We are sorry to inform you that you recently returned Elder Scrolls V: Skyrim in an unacceptable state. The disc was damaged beyond repair. Since this disc was in your possession, unfortunately, you will be held responsible for its purchase. The price for Elder Scrolls V: Skyrim is currently $17.99. Please reply back to this e-mail with your approval to charge the credit card... More...
    (Entertainment, Movies, Events)
  • Unable to rejoin after 2 years due to dispute



    I recently received an offer to rejoin Gamefly at a discount after having my account canceled a couple of years ago due to a shipping dispute. After renewing my account and selecting my games, I later received an email saying my account has been canceled and to contact customer support. After doing so I was able to get the subscription refunded and informed that due to the shipping issue (a game got lost in the mail) I could never rejoin. They then told me that to restart, I had to send back the game (I never received). More...
    (Entertainment, Movies, Events)
  • Unhappy X-Customer



    After being a Gamefly customer a year, I received an E-mail that they cancelled my membership.I had to search the internet for a number to call only to speak to someone who was aggravated with my questions. I asked for a number to the corporate office or someone in charge but was told no. I said ""seriously,don't u have a number for whoever writes your checks?" USELESS! I have 4 kids whose dad took off 9 years ago. They love video games and are so disappointed that their membership is cancelled and there's nothing I can do to keep it. When I became a customer a... More...
    (Miscellaneous)
  • Non Communication



    I signed up for an account (which included divulging my credit card number) and selected the games that I was interested in renting. After receiving 2 confirmation emails, I thought everything was done. I never received the games ordered, which prompted me to check my account. It turned out my account had been canceled. I received no communication as to why. I had to do an internet search to find your customer service number, only to be belittled by 2 Gamefly representatives when asked why after submitting payment information (which verified my identity) they still needed a letter... More...
    (Entertainment, Movies, Events)


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