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GameFly Complaint

GameFly Complaint



This review has been resolved or replied to by this company.
I am a new GameFly customer (bout a week and a half) and they are off to a HORRIBLE start. I ended up getting a 2 month subscription(1 month was free) with 2 games. First of all the reason I tried gamefly was because it was tough to get the new games from redbox and i figured even as a low user it would still be cheaper to go the gamefly route. Well that plan failed because the new games are even harder to get on GF(atleast on RB if I really wanted it I could drive 20 mins to a RB that has it in. OK so it says games come in 2-4 business days. The third day skyrim comes(was my 5th choice) and it has these gouges all along the edge, figured it was a shipping thing, game played but made a crazy noice the whole time(skyrim is kind of an old game so im sure its been through a lot). On the 5th day my other game (AC revelations)(6th choice) still hadnt arrived so i called (btw their phone customer service is only 2-6 EST so I had to talk online to someone on live support(which is from like 10-6EST)So they tell me its weird that it hasnt came because skyrim was sent from FL(I live in MASS)and AC was shipped from pitts PA(and shipped earlier in the day then skyrim)But they told me I couldnt report a shipping prob till day 7(which is weird cause it says shipping is 2-4 days(and it doesnt say on average it just says 2-4 days)so if thats the case it should say 2-7 days. ANYWAYS, so he says to call back on day 7 and that he was gonna start the process on sending me my next game since skyrim was damaged(which I appricated cause the whole reason I got the 2 game plan was so I had a game while I sent the other back)Well surprisingly business day 7 the other game comes. Was happy, figured maybe there arent as many problems as I thought. So skyrim gets sent back and 3 days later the other game arrives(AC Brotherhood) I finally open it up 2 days later(after I got sick of the other one) and there was NO GAME!! the cardboard thing was in there but no sleeve and no game. Im not sure if im just off to an unlucky start but so far, I didnt get any of the games I really wanted. The first game that came was damaged, the second was late, and the third wasnt in the envelope!! To be honest I was most likely not going to renew my membership anyway, but as of now I wouldnt recommend GF to anyone(that I liked anyway)hopefully they turn it around the rest of my membership but thats my experience so far, good luck

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GameFly says: (6 years ago)
Our apologies for your experience.

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