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GameFly Complaint - GF = Poor Game Turnaround Poor Customer Service Rip You Off - Video Game Rentals
GameFly Complaint

GameFly Complaint

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GF = Poor Game Turnaround Poor Customer Service Rip You Off - Video Game Rentals


I recently cancelled my account after 6 days of use (shipping turnaround and response was too slow) under the pretense that I would A) receive a partial refund for the remainder of my paid service or that B) I would be able to continue my service until its expiration on the 30th day of service. Unfortunately I did not fully read the terms and made an accident because that was neither the case. I contacted their customer support to request a reinstatement of my account and was told by the rep: "Thank you for contacting GameFly . Please note that all cancellations are effective immediately and GameFly does not offer prorated refunds." WOW! I know I made a mistake but I still paid for 30 days of service! And now they are telling me I am out of luck with that! This is an extremely rude response considering I only received 2 games during the 6 days I used it and 1 of which I actually purchased! This is a very poor model of customer service and I will never rent games from them again.


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GameFly says: (3 years ago)
 0
We are sorry for your experience and want to help you. Please e-mail facebook@gamefly.com and mention your post.






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