GameFly Complaint

GameFly Complaint

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Gamefly. Horrible company twice now. Top of the garbage heap! - Gamefly.com


First time we had the service, shipping was horrible and it took them days to even send out game from warehouse. Was with them years. Now we went back and almost half my games arrived unplayable, and those that did took over 7 days to get to me and 7 days when sent back. Contact customer support, for them 2 weeks without a game is normal. So pay for month but only get 2 weeks of the service. This latest debacle , game arrived unplayable. They logged it. No game for 3 days, contact chat support, we will get right on it, told the story about how it may take a few days yada yada. No game day 4 call support, same speech about time blah warehouse blah, will call warehouse take care of it. Lie. Day 5 contact chat, said need supervisor asked for my number then ended chat. Contacted chat back ask for supervisor one calls, same story/ company line. Then tells me cannot contact warehouse, other supervisor said they could. Lie. Asked for refund said it will take few days. Asked for number to contact them when it doesn't get refunded. Says we don't do calls on weekend, yet he is talking to me. The Pittsburgh shipping location is going to make this company go bust. Stay away from this service!.


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