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GameFly Complaint - Slow processing times and game availability
GameFly Complaint

GameFly Complaint


Slow processing times and game availability

It is frustrating to see all seven games in my GameQ are not readily available at this point. It looks as though I will be waiting a long time to actually play a decent title again. I just sent back Sniper Elite - after just one day - because it was not of my liking (and I waited over a week for it due to the slow processing time). Needless to say, I am unhappy about the quality of Gamefly 's service and I am considering the possibility of canceling my membership and stop recommending you. I'm in between games more often than not and you are not effective in offering the popular games on request. The $16 per month I pay are not worth the hassle.

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GameFly says: (6 years ago)
I ordered this for a granddaughter who came to live with us about two yrs ago..used it for a month or two and then I noticed none were being played and none were being ordered..so I canceled...when I was finished canceling there was a pop up to offer a free month to think about it..I in my feeble mind accepted this although still not using it!!! there was nothing abouting it reversing my cancelation..they have apparently been taking advantage of my inattention to this fact since then. I had gone in trying to cancel... but having been awhile..I had no current email or password. I was forced to file a billing dispute I finallt decided to try "gamefly phone number and wala!! Beware of being complaicent, becuase this company does not care if they take advantage of you or not. They should have more awareness of stale accounts and not rip people off. Just saying..BEWARE and BE ALERT
Stupid Grandma 12/27/12 12:47PM
Official company reply
Our apologies for your experience.

In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.

We look forward to assisting you soon.

GameFly Support 12/30/12 9:40AM

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