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GameFly Support Ticket - Charging for cancelled account

GameFly Support Ticket

Charging for cancelled account - Gamefly

Created By: bubbletoesjedi's Picture bubbletoesjedi Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 2
Product: Gamefly

I had an issue with Gamefly in May 2013 which was eventually escalated to the Better Business Bureau of Los Angeles. During that time we resolved our issue and I cancelled my account over the phone with a manager who called me (which was amazing because they are so hard to reach!).

No charges we incurred in May. Then in June charges started again and have been continuing ever since. The links to cancel are broken and do not work on the website. I have tried calling, chatting, emailing and can get no where.

I demand my refund of $85.75 back to my account (5 months x $17.15). When the account rep looks in our history they will see there was ZERO activity on the account after the date we called to cancel.


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GameFly says: (4 years ago)
 0
We are very sorry for your experience and have scheduled a Supervisor to be contacting you by phone today, to provide a resolution.




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